Omnichannel Customer Service for E-Commerce Retailers
With the rise of pure players and the evolving expectations of consumers, omnichannel has become a cornerstone for…
Customer Relationshp
13 posts
Chatbots: An Ally to Improve Your Customer Satisfaction
Chatbots have become essential tools for enhancing customer satisfaction. In 2024, their usage has become widespread across many…
Artificial Intelligence in Customer Relations: Opportunities
Artificial intelligence is becoming a key player in the field of customer relations. In 2024, it offers unprecedented…
Customer Service Trends in 2025 : What You Need to Know
Customer expectations are constantly evolving, prompting companies to adapt their customer service strategies. In 2024, several trends dominate…
Key Account Management: A Lever to Grow Your Revenue
In a competitive market, effective key account management becomes essential for business growth. Strategic clients often represent a…
E-Commerce : Keys to a Successful Customer Relationship
With the rise of online shopping, customer relationships have become essential for standing out in the market. Whether…
Social Media and Customer Relations: Best Practices
Social media has become an essential tool for businesses looking to establish a strong relationship with their clients.…
Sales Negotiation: Tactics to Avoid and to Adopt
Business negotiation is an essential process based on communication and exchange. It usually takes place at the end…
Relationship Marketing: Build Lasting Client Relationships
In a competitive environment, retaining your business clients is crucial. Relationship marketing is a powerful approach to strengthen…
Handle Objections from Your B2B Clients and Close the Sale
In the B2B field, a client’s objection is an inevitable part of the sales process. However, rather than…
